Infrastructure audit
Activities
- We inventory existing equipment, software and network
- Identify security risks and weak points
- Map dependencies between systems and critical flow
- Set appropriate SLA for your needs (8/5 or 24/7)
IT Services · Maintenance
IT Support and Maintenance
Server crashes and you lose sales? IT team too small for everything? We become your outsourced IT team: 24/7 monitoring, fast response, problem prevention before they stop your business.
WHY US
Four things you get differently with our IT maintenance
IT maintenance isn't just fixing things when they break. Here's what we do differently.
- 01
Server crashes and you lose sales?
We monitor your entire infrastructure 24/7. We respond within 12 hours per your plan. We prevent 80% of problems before they stop your business · proactive, not reactive.
- 02
Small and overloaded IT team?
We become your extended IT team. Patch management, weekly backup verification, monthly security audit · done consistently, without occupying your people.
- 03
IT costs growing and you don't know where to optimize?
Real analysis of your hardware and software. We show you concretely where you save, what to replace, and where it makes sense to invest. Clear monthly reports.
- 04
Complicated system from multiple vendors?
Cybersecurity, network (LAN/Wi-Fi 6/7), equipment, AI integration · under a single contract. One partner for all infrastructure, no ping-pong between vendors.
NEXT STEP
Get a custom quote in 24 hours · no hidden costs
Send us details about your IT infrastructure (or tell us to audit it). Within 24h you receive a concrete plan with interventions, monitoring and the right SLA.
and raspuns in 24h
evaluare initiala gratuita
fara obligatii
Request a custom quote
Fill in the form and we'll get back within 24h with a detailed quote.
OUR PROCESS
How we run IT maintenance, step by step
Audit, setup, 24/7 monitoring and reports. You know exactly what we do, when we intervene, and what it costs.
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Maintenance plan
Activities- Define what we monitor and at what frequency
- Configure alerts prioritized by business impact
- Backup plan and monthly restoration testing
- Security audit and patch management schedule
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Monitoring setup and tools
Activities- Install agents on servers, network and critical workstations
- Automated 24/7 alert configuration to our team
- Integration with your existing ticketing system if any
- Controlled remote access for fast interventions
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Your team onboarding
Activities- Short training: how to report issues and what to expect
- Single point of contact for any IT request
- Complete technical documentation of your infrastructure
- Planned interventions and maintenance window calendar
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24/7 operations
Activities- Continuous monitoring, response in 12h or faster
- Patch management and automated updates
- Daily backup + weekly restoration verification
- Monthly cybersecurity audit with report
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Reports and optimizations
Activities- Monthly report: uptime, incidents, interventions, costs
- Concrete hardware/software optimization recommendations
- Trend analyses for future problem prediction
- SLA review every 6 months if scope changed
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How long are interventions when I have a problem?
Per chosen plan: 12h for standard, 4h for premium, 1h for critical enterprise. For high-priority issues (server down, security), we begin analysis within 30 minutes of automated alert or ticket. -
How much does IT maintenance cost?
Packages starting from €200/month for small businesses (up to 20 workstations). For medium companies (50-200 workstations) and public sector, we quote custom based on equipment count, network complexity and desired SLA. No surprises at the end. -
Do you work with public institutions?
Yes, we have ISO-certified procedures and experience with public procurement and SEAP. We prepare complete technical documentation for tenders and respect contract response times. -
What if I have an emergency at night or weekend?
With the 24/7 plan we respond any hour, any day. Our team has continuous rotation. Remote intervention in 30 minutes, physical in 4-12 hours in Cluj and surroundings. Other locations: local partners or scheduled intervention. -
Can I have my own IT team alongside your services?
Yes, we often work complementarily with internal IT teams. We take 24/7 monitoring and security tasks, they handle business-specific work. Coordination via shared ticketing and weekly sync.
NEXT STEP
Activate performance with FIBER IT
We continuously develop our clients' online businesses for guaranteed success. Send us a message and we'll respond within 24 hours.